1. Contract

A booking is accepted and becomes definite from the date Calaio viajes has received the Customer’s initial deposit. It is at this point that a binding contract between Calaio viajes and the Customer comes into existence. By submitting deposit and personal information, Customers agree to our Terms and Conditions. The contract is between Calaio viajes and the Customer, being all persons named on the booking form. The person signing the booking form, warrants that he/she has full authority on behalf of all the persons whose names appear thereon, and confirms that all such persons are fully aware of and accept these conditions.

2. Payment

To secure a booking with Calaio viajes, the Customer must deposit 50% of the total amount due. The balance of all monies due must be paid to Calaio viajes no later than 30 days before departure. In case of non-payment of the balance by the due date Calaio viajes will treat the booking as cancelled by the Customer. In the case of bookings made within 30 days of the departure date, full payment of the balance is due immediately. Payment can either be made by transferring the total amount of the invoice to one of our accounts or by credit card. All wiring and transfer costs or credit card overcharges should be assumed by The Customer.

3. Changes & cancelation by the Customer

Any changes to the original booking must be confirmed by the person signing the booking form. Any costs or charges, which we incur or which are incurred or levied by our suppliers as a result of the amendment, will be charged to the Customer. Although every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.

The Customer may cancel the booking at any time provided that the cancelation is communicated to Calaio viajes in writing. cancelation charges will be applied as shown below calculated from the day written notification is received by Calaio viajes. In addition to the charges shown below airlines may impose 100% cancelation charges.

In case of partial cancelation, the remaining party may have to pay additional charges (e.g. under-occupancy, or single room supplements).

4. Changes and cancelation by Calaio viajes

Although Calaio viajes will make its best efforts to operate all tours as advertised, by accepting this contract the Customer accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions. Calaio viajes reserves the right at any time to cancel or change any of the facilities, services or prices (including flights, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. If a major change is known to us, the Customer will be told at the time of the booking. If a major change becomes necessary after booking Calaio viajes will inform the Customers as soon as reasonably possible. When a major change is made the Customer will have the choice of accepting the change of arrangements, purchasing any other available tour or canceling the tour and obtaining a full refund. Provided that the major change is not because of force majeure. Force majeure is war, threat of war, riots, civil strife, industrial dispute, terrorist activities, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancelation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events beyond the control of Calaio viajes. Calaio viajes is not liable for any charges in the event of a change -beyond their control- to the departure time or date of a tour, flight or other form of transport.

5. Passport, Visa and Vaccinations

It is the responsibility of the Customer to be in possession of a valid passport, visa permits, inoculations and preventive medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of Calaio viajes.

6. Illness or disability

Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit.

7. Travel Insurance

Tangol does not include such service. Prices published at www.calaioviajesyturismo.tur.ar do not include Travel Insurance. However, Calaio viajes can issue it or recommend purchasing it through a reputable Insurance Company.

8. Complaints

If the Customer has a complaint about any of the tour arrangements he/she must bring it to the attention of the tour leader or other representative of Calaio viajes at the time so that they may make their best efforts to rectify the situation. It is only by making Calaio viajes aware of any problems, that there will be the opportunity to put things right. Failure to complain on the spot will result in the Customer’s ability to claim compensation from Calaio viajes being extinguished or at least reduced. Should the problem remain unsolved a complaint must be made in writing to Calaio viajes within 30 days of the completion of the holiday.

9. Flight Bookings

Calaio viajes will make its best efforts to ensure that all flight prices are correct at the time that they are quoted. Airlines reserve the right to amend or withdraw fares without prior notice. Once a deposit is paid on an airfare, it guarantees that a booking is being held for you, it does not guarantee the fare. The fare can only be guaranteed when the flight booking has been paid for in full and a ticket has been issued. Flight bookings cannot be transferred. The flight times given by Calaio viajes y turismo are for general guidance only and are subject to change. Up-to-date flight times will be shown on the tickets. The Customer must check the tickets very carefully immediately upon receipt of the latest timings. Calaio viajes y turismo will endeavor to inform the Customer as soon as possible in the event of any flight alteration. Details of airlines are also subject to change. Such alterations do not constitute a significant change to the holiday arrangements and will therefore not be entitled to cancel without paying the normal charges as a result. Calaio viajes y turismo can not be held responsible for any delay to your flight whether this delay is caused by adverse weather conditions, the action of air traffic controllers, airport authorities or (local) governments, the rescheduling of flight times by the airline, mechanical breakdown, strike, industrial action or any other reason.

10. Our responsibility

Calaio viajes y turismo accepts responsibility for ensuring that the holiday which the Customer books with them is supplied as described in the final version of the travel program the Customer will receive upon arrival and the services reach a reasonable standard. Calaio viajes y turismo acts only in the capacity of an agent upon the legal conditions that, while exercising every possible precaution, it is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions made by the companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or other causes.